Please note that a separate license needs to be purchased for CTI and Remote Assistance.Ī Zoho Account is required to avail Remote Assistance feature.īrowsers compatibility for Remote AssistanceĮnter your Zoho Account details in Remote Assistance Setup.
With CTI and Remote Assistance, support reps can resolve requests instantly and with ease. Supports Reps no longer need to handle endless threads and reply to mails. With Business Units, Computer Telephony Integration and Remote Assistance, SupportCenter Plus is emerging as a globally supported customer support and hepdesk software. That is where SupportCenter Plus Remote Assistance comes into play ! Instead of launching a whole bunch of softwares to access remote machines, SupportCenter Plus helps your Support Team to remotely view, diagnose and resolve issues of your contacts from anywhere in the world. Similarly, when a request is raised via phone call, it would be great if the support rep could send an invite for remote assistance and access the customers machine from his desk, thus increasing productively and saving time to resolve the issue. Certain scenarios may require the support rep to access machines in remote locations say, a customer from New York requires immediate assistance and the Support Team is located in San Francisco.
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